{"id":1216,"date":"2021-05-14T10:20:21","date_gmt":"2021-05-14T10:20:21","guid":{"rendered":"https:\/\/www.uni-bus.com.pl\/faq\/"},"modified":"2021-07-14T18:23:26","modified_gmt":"2021-07-14T18:23:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.uni-bus.com.pl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1620988428258{padding-top: 60px !important;padding-bottom: 60px !important;}” z_index=””][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″]<\/i><\/span>[vc_empty_space height=”30px”][vc_column_text]<\/p>\n

GENERAL INFORMATION<\/h2>\n

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\n\t

\n\n\t \n What is the standard of the coaches? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]UNIBUS coaches are equipped with air conditioning, seat belts, adjustable seats and luggage compartment.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Is there WI-FI on the buses? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]No, there is no WI-FI on board UNIBUS. This will change soon.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Is there a Pilot on board the coach? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Unfortunately there is no a Pilot on board the coach but the bus driver can help you.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Are passengers insured while traveling? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Yes, all passengers are insured during the trip.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n What vehicles are part of the UNIBUS fleet? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]The UNIBUS fleet consists of modern Setra 415, 416 and coaches 417.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Can the bus stop at a stop other than the one designated in timetable? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]No, the driver is required to follow the course according to the timetable.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Can I send a parcel by coach? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Individual consent for sending the shipment by UNIBUS bus is expressed the driver serving the given route.[\/vc_column_text] <\/div>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1620988623007{padding-bottom: 60px !important;}” z_index=””][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″]<\/i><\/span>[vc_empty_space height=”30px”][vc_column_text]<\/p>\n

LUGGAGE<\/h2>\n

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\n\t

\n\n\t \n Can I carry a wheelchair on board? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Yes, it is possible to transport a wheelchair on board UNIBUS.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Can I carry animals on board? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Pets are not allowed on the coach, except for the dog guide.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Can I carry musical instruments on board? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Yes, small musical instruments can be carried on board UNIBUS,\u00a0while larger in the hold.\u00a0<\/span>[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Can I carry sports equipment on board? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Yes, on board UNIBUS you can transport a pram in the hold porter.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n What's the baggage allowance? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]There is no weight limit for luggage on board UNIBUS.[\/vc_column_text] <\/div>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1620988623007{padding-bottom: 60px !important;}” z_index=””][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″]<\/i><\/span>[vc_empty_space height=”30px”][vc_column_text]<\/p>\n

TICKETS<\/h2>\n

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\n\t

\n\n\t \n How can I buy a single-use ticket? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Route: Katowice-Krak\u00f3w<\/b>
\nSale of tickets to Krakow – at the box office at D.A. P. Complaints at the post no 6
\nSale of tickets to Katowice – only at MDA ticket offices<\/p>\n

Route: Gliwice-Krak\u00f3w<\/b>
\nSale of tickets to Krakow – from the driver on the bus
\nSale of tickets to Gliwice – only at MDA ticket offices[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n How can I buy a monthly ticket? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]The monthly pass can be purchased at the box office at D.A. P. Complaints at the post no 6.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n What discounts are available to customers? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Reduced ticket (single, THERE and BACK) is available to pupils and students on the basis of a valid ID card up to the age of 26. Monthly ticket no includes tax relief.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Is it possible to reserve seats? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]No, it is not possible to reserve seats on UNIBUS decks.[\/vc_column_text] <\/div>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1620988623007{padding-bottom: 60px !important;}” z_index=””][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″]<\/i><\/span>[vc_empty_space height=”30px”][vc_column_text]<\/p>\n

CHILDREN<\/h2>\n

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\n\t

\n\n\t \n Can I carry a pram on board? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Yes, on board UNIBUS you can transport a pram in the hold porter.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Can a minor travel alone? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Yes, we allow minors to travel on board UNIBUS.[\/vc_column_text] <\/div>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1620988791875{padding-bottom: 100px !important;}” z_index=””][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″]<\/i><\/span>[vc_empty_space height=”30px”][vc_column_text]<\/p>\n

COMPLAINTS<\/h2>\n

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\n\t

\n\n\t \n What to do if the bus is more than 15 minutes late? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]If the coach is late, please call the hotline. Employee the hotline will inform you about the cause of the delay and give you information
\nestimated time of arrival of the delayed bus.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n How can I make a complaint? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Filing a complaint is possible by sending an email to biuro@uni-bus.com.pl or via the contact form.[\/vc_column_text] <\/div>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1620988428258{padding-top: 60px !important;padding-bottom: 60px !important;}” z_index=””][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″][vc_empty_space height=”30px”][vc_column_text] GENERAL INFORMATION [\/vc_column_text][vc_empty_space height=”45px”][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1620988623007{padding-bottom: 60px !important;}” z_index=””][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″][vc_empty_space height=”30px”][vc_column_text] LUGGAGE [\/vc_column_text][vc_empty_space height=”45px”][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no”…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-1216","page","type-page","status-publish","hentry"],"yoast_head":"\nUniBus \u2013 przew\u00f3z os\u00f3b \u2013 Katowice-Krak\u00f3w oraz Gliwice-Krak\u00f3w<\/title>\n<meta name=\"description\" content=\"Unibus oferuje przew\u00f3z os\u00f3b na trasach Katowice-Krak\u00f3w oraz Gliwice-Krak\u00f3w. 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